Thomas-M. Stein - Image

Contact and support

Dr Thomas-M. Stein

BSc. (AgrSc), MSc AE(IE), Dr.-Ing.(Eng)


 Address : PO Box 508
Hanwood NSW 2680
  31 Brooks Str
Griffith NSW 2680
 Phone : + 61 (0)2 69622500 (During office hours only)
 Office hours : Monday - Friday
9:00 - 16:00 AEST
(Business days only)
Local date & time :  

Program support

  • Email is the preferred form of contact for support.
  • Please send an email and state your name and licence key (even if expired) as registered.
  • For trouble shooting it is recommended to use the contact function from within the program (Help - Contact TMS Backup (Pro) Support) which automatically provides additional information related to the program version.
  • State the program version and your Windows version e.g. Vista, 7, 8, 8.1 or 10.
  • Provide a short description of your problem and screenshots of the error message or from the section where the problem occurs ('Ctrl+Alt+PrntScrn' or 'Ctrl+ PrntScrn' to create a screenshot).
  • Write down the error message and error number.
  • It is also recommended to run the TMS Backup SysInfo module and attach the output log to your email.
  • Please check the help sections for any possible solutions already described.



  • Please check the licence section of this site for any details on available licences.
  • Licences have to be purchased through the links provided on the licence section and cannot be ordered by email.
  • Please contact me if you would need to purchase a larger number of licences or you would like to enquire about special conditions possibly not covered in the licence section


Feedback and general enquiries

  • I welcome any constructive feedback about the program, its performance under various Windows versions or suggestions on possible extensions to the functionality.
  • I would also appreciate any positive feedback -:) and how backups are being performed at what sequence and settings and what functions are considered to be useful.